Kings Park Surgery will be operating a New Appointment System effective from 5th June 2017

Patient participation group

Kings Park Surgery has a Patient Participation Group which all registered patients are welcome to join.

The group meets on a regular basis and they work with the practice staff to improve the services we offer to our patients.

We are particularly interested in including members from any ethnic minorities which are unrepresented in the Patient Participation Group at present.

Our PPG is currently looking at setting up support groups for those patients on our chronic disease registers such as Diabetes or Heart disease. We are also very keen on starting activities such as a practice walking and cycling group or maybe exercise classes.

Our PPG is always looking for new members and can be contacted through the PPG Email  kingsparkppg@gmail.com  Why not come along and have a say in how your GP surgery is run. 

Kings Park Surgery has a Patient Participation Group (PPG) which all registered patients are welcome to join. The group meets on a regular basis and they work with the practice staff to improve the services we offer to our patients.

The patient voice is the most powerful voice in the NHS and it needs to be heard.’
Martin Johnson, PPG Committee member

Patricia Birch (Chair): I joined really because the Practice Manager asked me to. I am so glad I did. It has helped enormously to get an insight into the work that goes on behind the scenes, and allowed me to have a much better understanding of the problems in the NHS. I am pleased to say that by joining the PPG, I and others have been responsible for airing our complaints and improving the service we get from our GP practice.

Sidney Giles (Treasurer): Having been part of a residents group for many years, I started to look for something else. I joined the PPG knowing that I could voice with others for a better service. I am pleased to say I have found this with Kings Park. I have a big interest in healthcare and I am one of those people who fight to save the NHS.

Kay Dawson (Deputy Chair) and Tony Dawson: We joined the GP surgery and PPG when it very first opened up. We joined in the hope of improving the services of the GP surgery, not only for ourselves but also for all of the registered patients. We find it very important that all of the patients get the best care that can be provided, and we want to be part of that.

Anisha Patel: I joined the PPG because healthcare in my local area is important to me. I am also very interested in understanding what challenges we as patients are faced with and supporting the PPG to tackle them through the correct channels. I work for the NHS, so have an interest in the NHS workforce and service delivery.

Danny H: I joined the surgery two years ago and I was impressed with how easy it was to obtain an appointment. Sadly as the population in the area increases it’s becoming harder to get an appointment. Yet the practice is obliged to continue asking for new patients. The staff are helpful, the GPs are outstanding and the Practice Manager is approachable. By working as part of a team, I want to make a difference.

Graham Cooper: As a retired London Fire Fighter (10 years and ill health due to a brain tumour), I re-joined as a Fire Safety Officer. With my own and my wife’s medical history of mental health and physical difficulties, I thought I may be able to make a difference having experienced a poor service from GPs over the years. I also feel that I have much experience to help the PPG in this area.

Martin Johnson: As a healthcare professional, I have spent over 30 years working within the NHS. Now I am working outside of the NHS I hope to use my knowledge and experience for the benefit of Kings Park Surgery. The patient voice is the most powerful voice in the NHS and it needs to be heard.

Paul Harrison: I work at a big London hospital and being part of the PPG gives me another perspective on healthcare. My particular interest is in patient access to health records and in ways to help patients manage their own health and get quick access to health services when they need it.

Our PPG Website is www.kingsparksurgeryppg.yolasite.com

All registered patients are invited to attend

2016/17

2015/16

2014/15

 

2013/14PPG Report

STEP REQUIREMENTS Kings Park Surgery
Step1.Establish a PRG comprising only of registered patients and use best endeavours to ensure PRG is representative Develop a Patient Reference Group (PRG or PPG) PPG set up
The PPG must be a properly constituted structure PPG has Chair , Vice chair and members
The PPG should be able to demonstrate that it has attempted to engage a representative cross section of the practice and engage with underrepresented groups. Practice contacted every registered patient by post and invited them to join. Posters in waiting room inviting patients to join.
Practices should set up a PRG of a reasonable size which is representative of the practice population Yes
Step 2.Agree with the PRG which issues are a
priority and include these in a local practice survey
The areas covered in the local practice survey will, therefore, be agreed jointly based on key
inputs, including the identification of:

  • patients’ priorities and issues
  • practice priorities and issues including themes from complaints
  • planned practice changes
  • Care Quality Commission (CQC) related issues
  • National GP patient survey issues
Practice survey discussed and reviewed prior to issue to patients at PPG meeting of 10th March 2012.PPG would like further patients surveys to be carried out during the coming year as discussed in meeting on 24th March 2012 – contents to be agreed .
Step 3.Collate patient views through local practice survey and inform PRG of the findings It is the responsibility of the practice to demonstrate to its PRG that the proposed survey or
methodology it chooses as the vehicle for undertaking the local practice survey is credible….This assessment and other evidence supporting the credibility of the survey process should be
included in the report of the practice results.
Patient survey was offered to all registered patients attending appointments –PPG keen to have further surveys and have discussed the possibility of sitting and talking to patients in waiting room
When the survey is complete the practice should inform the PRG of the findings PPG given survey results at meeting of 24.03.2012
Step 4.Provide PRG with opportunity to
comment and discuss findings of local practice survey. Reach agreement with
PRG of changes in provision and
manner of delivery of services. Where
the PRG does not agree significant
changes, agree these with the PCT
Opportunity to comment on and discuss findings of the survey Discussed in meeting of 24.03.2012
If the local practice survey points to the desire for significant change in a service or services provided, or in the way in which services are delivered, the practice must, before it makes the change, seek the agreement of its PRG to any proposals it makes. No significant changes indicated in survey.Points of action for Practice arising from survey – few patients had details of out of hours service.This information has been added to Practice leaflet and posters have been placed in registered patients waiting room.DNA appointments – PPG suggested that we amend practice leaflet to include 3 strikes rule – implementedPPG suggested their details to be added to practice leaflet – implemented.The PPG is very keen to increase its membership and have booked a further meeting on 23/04/2012 in order to discuss.
Step 5.Agree with the PRG an action plan setting out the priorities and proposals
arising out of the local practice survey.
Seek PRG agreement to implement
changes and where necessary inform the PCT
Following the discussions in Step 4, an Action Plan will be agreed with the PPG
  • Change leaflet with PPG details
  • Add DNA 3 strikes rule to practice leaflet
  • Out of hours details – to be added to leaflet and posters in waiting room
  • Increase PPG numbers
  • Pin badges for all members to wear when they are in the clinic – ‘ Talk to me about the Patient Participation Group’
  • PPG suggestion box to be placed in reception
Step 6.Publicise the Local Patient Participation
Report on the practice website and update the report on subsequent
achievement
The practice must publish a Local Patient Participation Report on its website. This should cover the following: On web site
Profile of the members of the PPG

See attached  Local Patient Participation Report

Steps taken by the practice to ensure that the PPG is representative of its registered patients and where a category is not represented, the steps taken to engage that category
Details of the steps taken to determine and reach agreement on the issues which had priority and were included in the local practice survey As above:

  • PPG meeting to discuss practice survey and the areas to be covered in the survey
  • Survey compiled with a view to addressing the following: patient priorities, practice priorities, planned practice changes, CQC related issues and National GP Patient Survey issues
The manner in which the practice sought to obtain the views of its registered patients
  • Questions devised by PPG
  • Questionnaires offered to all patients attending practice.
Details of the steps taken by the practice to provide an opportunity for the PRG to discuss the contents of the action plan Practice undertook to consult with the PPG and reach agreement on all responses to the survey and proposals for change in response (minuted in the PPG meeting of 24.03.2012)Action plan discussed in meeting of 24.03.2012 and minuted.
Details of the action plan setting out how the finding or proposals arising out of the local practice survey can be implemented and, if appropriate, reasons why any such findings or proposals should not be implemented Action Plan agreed and to cover the following issues raised in the Patient Survey:

  • Change leaflet with PPG details
  • Add DNA 3 strikes rule to practice leaflet
  • Out of hours details – to be added to leaflet and posters in waiting room
  • Increase PPG numbers
  • Pin badges for all members to wear when they are in the clinic – ‘ Talk to me about the Patient Participation Group’
  • PPG suggestion box to be placed in reception
A summary of the evidence including any statistical evidence relating to the findings
or basis of proposals arising out of the local practice survey
Details of the action which the practice, and, if relevant, the PCT, intend to take as a consequence of discussions with the PRG in respect of the results, findings and proposals arising out of the local
practice survey
PCT action – not applicable
The opening hours of the practice premises and the method of obtaining access to
services throughout the core hours
  • Monday        08.00-20.00
  • Tuesday       08.00-20.00
  • Wednesday  08.00-20.00
  • Thursday      08.00-20.00
  • Friday           08.00-20.00
  • Saturday       08.00-20.00
  • Sunday         08.00-20.00
  • 365 days a year
Where the contractor has entered into arrangements under an extended hours
access scheme, the times at which individual healthcare professionals are accessible
to registered patients